FAQ : Uploading My Immunization Records
FAQs
If you receive an email notifying you that you have received a secure message this means that the content of our message contains sensitive health information. This message could not be sent securely by email. Login to your Med+Proctor account to safely read this message.
Please contact your college or university if you require additional time. Only they can grant temporary waivers.
NPI stands for “National Provider Identifier” and is a unique 10-digit identification number issued to health providers in America by CMS (Centers for Medicare and Medicaid Services (CMS). It is a simplification standard for the Health Insurance Portability and Accountability Act (HIPAA). Covered providers must share their NPI with other providers or any entity that may need billing purposes.
Your doctor should be able to provide this information.
Self-Pay Billing section is asking for an contact information of a financially responsible party in case you have to go see your campus physician. This information is solely for the university to use. Med+Proctor does not use this contact info for any other purpose.
Terms & Conditions
Your school does not accept the serogroup B meningococcal (MenB) vaccine. The Meningococcal conjugate vaccine (MCV4, MenA), also known as Menactra, MenQuadfi, and Menveo, is required from within the last 5 years.
If your account is tagged with “Personal Information Missing” it means that one or more of your uploads is missing your name or date of birth which helps us validate the documents are yours.
Please upload your documents with your first and last name included on them so that our staff can properly review and verify your medical information!
If your account has this tag on it, it means your records are under review by staff from your university. Please monitor your email for additional updates. No action is required at this time.
Your account has been marked as being an online student account. Your school has been notified and you do not need to do or submit anything.
If your account has the flag “FLShots data added,” you have purchased the service to pull your vaccine records from the state registry database and upload any vaccination information they have to the Med+Proctor platform.
If you still have any missing vaccination requirements, you will be notified. If you are compliant with your school’s vaccination requirements, then you will be or should be marked as “Verified” and are all good to go. No further action is needed.
If you’ve received this flag on your account, you have not completed the required Insurance Questionnaire in your Med+Proctor account.
To do so, kindly proceed to the insurance section of your Med+Proctor account, located on the right-hand side of the page, and ensure completion of all webpages. Once this is done, your account will be marked as compliant and you will have satisfied the medical requirements for your university.
Your account is missing the UCF health history form. The UCF immunization health history form is mandatory for all incoming students. You can find the form in the documents section of your Med+Proctor account or visit this page to download it: https://studenthealth.ucf.edu/wp-content/uploads/sites/12/2023/07/New-UCF-Imm-Form-2023.pd
Your conscience exemption has been received and your school has been made aware. For now, you are all good to go. Please keep an eye out for a message from your school or from Med+Proctor for any futher instructions.
We have received your Meningitis exemption and your school has been made aware. Nothing else is needed from you regarding the Meningitis vaccine at this time.
Your account is missing the UH TB Screening form. You can upload this form in place of a TB test. The TB screening can be any form, as long as it is completed within 12 months of the start of the semester.
Students and Employees should upload documents to the medproctor.com vaccine & immunization tracking management software for your school or workplace requirements.
You are missing a signature or confirmation on your TB documentation from a US licensed practitioner. The University of Hawaii System requires that TB tests and screenings be done in the United States or done by a practitioner licensed in the United States. We cannot accept your documents for TB as they currently are.
Your medical exemption request has been received and submitted to the school for review. You will be notified once a decision has been made regarding its approval or denial.
If you have any questions please contact our support team via Chat or email:
Your religious exemption request has been received and submitted to the school for review. You will be notified once a decision has been made regarding its approval or denial.
Your account is missing a TDAP vaccine from the age of 10 or after. This is a school and state requirement and proof of the vaccine date must be uploaded to your Med+Proctor account.
Your account is missing a TDAP vaccine from the age of 10 or after. This is a school and state requirement and proof of the vaccine date must be uploaded to your Med+Proctor account.
Your school does not accept TB tests or TB screenings done outside of the US. The healthcare practice or practitioner must be licensed in the US in order to accept your TB documentation.
Please have a new TB test or TB screening done with a US licensed healthcare practitioner.
Your account is missing proof of 1 of 4 required Polio dates. 4 doses of Polio are required by your school in order to be considered compliant with immunization requirements.
Students and Employees should upload documents to the medproctor.com vaccine & immunization tracking management software for your school or workplace requirements.
Your account is missing proof of the second dose of the 4 required Polio dates. 4 doses of Polio are required by your school in order to be considered compliant with immunization requirements.
Students and Employees should upload documents to the medproctor.com vaccine & immunization tracking management software for your school or workplace requirements.
Your account is missing proof of the third dose of the 4 required Polio dates. 4 doses of Polio are required by your school in order to be considered compliant with immunization requirements.
Students and Employees should upload documents to the medproctor.com vaccine & immunization tracking management software for your school or workplace requirements.
Your account is missing proof of the fourth dose of the 4 required Polio dates. 4 doses of Polio are required by your school in order to be considered compliant with immunization requirements.
Students and Employees should upload documents to the medproctor.com vaccine & immunization tracking management software for your school or workplace requirements.
Your school requires that you upload a QuantiFERON Gold test (TB Blood test) and it must be done in the United States.
If you have any questions, you can email us at help@medproctor.com or live chat with us straight from your account!
Your account has been escalated for further review. Once the account has been processed, you will be notified of any further actions needed.
The tag on your account, “missing Men A from w/in last 5 years,” means that your university requires a Meningococcal A vaccine administered within 5 years of the start of the semester or classes.
It appears you received your most recent Men A vaccination more than 5 years ago. If you have documentation of an updated Men A vaccination (administered within 5 years), please upload it. If you do not, you will need to receive a Meningococcal A booster.
The tag on your account stating “TDaP Expired,” means that your university requires a TDaP vaccine administered within 10 years. It appears that your most recent TDaP vaccination was administered more than 10 years ago.
If you have documentation of an updated TDaP vaccination (administered within 10 years) please upload it. If you have not received this vaccine within the required timeframe of 10 years, you you will need to receive a TDaP booster.
Your institution requires you include your first and last name on all your forms. Please re-upload your forms with your first and last name on them in order for us to be able to approve your documents, given all other vaccination requirements have been met.
Health Professional Information includes 2 of the 3: Physician/Health Provider Signature, NPI number, and/or office stamp.
If your University requires both immunization dates and a tb test the Health Professional Information needs to be under BOTH sections. One is not sufficient.
If you are seeing this tag on the status page of your Med+Proctor account; this means you have previously submitted immunization records to your school, but you may still be required to submit additional documents to meet the rest of the immunization requirements. Your account will be processed within 24-72 hours of your document submission, and you will be notified if you are required to submit anymore records.
If “Conscious Religious Exemption” is tagged on your account this means: your exemption has been successfully received! This tag is listed on your account to alert your school to review your exemption form. This is not an issue and requires no additional documentation at this time.
We will attempt to translate all uploaded documents. The tag, “English Tranlation Needed,” will be tagged on your account if we are unable to translate the documentation provided. Please upload a translated version of your immunization form.
The tag, “Health Care Signature,” means that a form you’ve provided requires a Healthcare signature.
Any form uploaded to MedProctor that has any handwritten information must include a healthcare professional’s signature, office stamp as medical verification of your listed immunizations.
We accept any kind of record/forms like previous high school or four-year college/university, military records or World Health Organization (WHO), or family physician/childhood records.
If you are seeing this tag on your account, then the healthcare provider’s information was not provided on your form. Please make sure all required information is filled out, then re upload the completed form to your Med+Proctor account.
If you see this tag, then a support staff member has identified your previous chicken pox/ varicella infection. This tag is placed on your account as a method for your institution to quickly identify registrants that have previously been infected with the chicken pox/ varicella and requires no action in your Med+Proctor account.
You are missing one or more doses of the Hep A vaccine. You will need to submit proof of having recieved the Hep A series.
The tag, “Missing Date Men B,” means you are missing a Meningococcal B vaccination. If you have documentation of this vaccination, please upload it. If you do not, you will need to receive a Meningococcal B vaccination.
For details on Meningococcal A vaccination requirements, please visit your school/ university’s website or email help@medproctor.com
The tag, “Missing Date Polio,” means you are currently missing evidence of your Polio vaccination record in your MedProctor account. Your school/ university requires each student to provide proof of a full polio vaccination (4 total doses to meet compliance). If you have documentation of your polio vaccinations please upload them.
Tdap is a combination vaccine that protects against three potentially life-threatening bacterial diseases: tetanus, diphtheria, and pertussis (whooping cough). Td is a booster vaccine for tetanus and diphtheria. It does not protect against pertussis.
Many states laws require colleges students to show proof of having received TDAP within the last 10 years or in some states multiple doses. It appears there is no history of this vaccination present in your account. If you have documentation of receiving a TDaP vaccination please upload it to your MedProctor account. If you do not you will need to receive a TDaP booster.
Your account is missing the Drug Screening Form.
Students and Employees should upload documents to the medproctor.com vaccine & immunization software for your school or workplace requirements.
Your account is missing the Hep B Titer Document. Please obtain proof of having recieved a Hep B titer and upload this to your Med+Proctor account.
Your account is missing the front and back of your insurance card. Please take a photo on your phone or scan and upload this to your Med+Proctor account.
The tag on your account stating, “Missing Med+Proctor Immun Cert,” means that your school/ university requires you to use their school specific form to submit proof of your immunization records. You must have this form filled out, signed, dated and stamped by a healthcare provider.
You can obtain this form in your Med+Proctor account. The steps below on how to download your Med+Proctor Immunization Certificate are copied below:
Once you create your Med+Proctor account, you will need to complete all the prompts and then you will have access to the ‘Documents’ section to download your form.
The option to download your Med+Proctor form comes only after you complete account setup. You will need to fill out all required information, then you will have access to the documents section of your account.
Account Sign In
Students and Employees should upload documents to the medproctor.com vaccine & immunization software for your school or workplace requirements.
This tag means that your school/ university requires you to receive a physical examination prior to registration. You must obtain a copy of your Med+Proctor Physical Exam Form to be filled and signed by your medical provider. This form can be accessed and downloaded by clicking the blue “Immunization Certificate” link on the “Downloads” page of your Med+Proctor account.
The tag on your account stating “missing Men A after your 16th birthday,” means that your university requires a Meningococcal A vaccine administered on or after your 16th birthday.
If this tag is placed on your account, this is based off of the documentation uploaded to your account that you received your most recent Men A vaccination prior to your 16th birthday. If you have documentation of an updated Men A vaccination (administered after your 16th birthday) please upload it. If you do not, you will need to receive a Meningococcal A booster.
Your account is missing the Meningitis Acknowledgment Form.
Your immunization form is missing the office phone number. Please fill in all misssing information regarding your healthcare provider on the immunization form.
Your immunization form is missing the office stamp. Please take your form to your healthcare provider to get the required office stamp, then upload the updated forms back into your Med+Proctor account.
Your titer document(s) is missing the reference ranges. Reference ranges are used to compare the numerical results of titers to a range of values which determine immunity and non-immunity. Please be sure all titer documentation include the numerical results as well as the numerical reference ranges. If you are unsure what a reference range is, please contact the healthcare provider or lab where you receieved the titer and ask for documentation with reference ranges.
Some schools require that your have a healthcare provider fill out and submit the immunization forms found on your Med+Proctor account. If you are seeing this tag it means you did not submit the document required by your school. The required forms can be found on the “Documents” page of your account, it will be a blue downloadable PDF link.
You are required to enter a student ID issued by your school. If you are seeing this tag then we did not receive your student ID. This can be entered on the “Term” page of your Med+Proctor account.
Your immunization form is missing a guardian/parent signature. Please have a parent or guardian sign your forms then re upload them to your Med+Proctor account.
Students and Employees should upload documents to the medproctor.com vaccine & immunization software for your school or workplace requirements.
Your titer tested too low, please upload proof of a booster dose. Below is a link to additional information on titer testing or where to obtain titers.
The form you uploaded is not the correct form. Your university requires that you use the immunization form found in your account. This form is located in the “Documents” section to download and print out.
Your program of study is incorrect. Please go back into your account and edit your program of study. Below is a link to login to your account to correct this error.
Account Login
If your account is tagged with this your university has been notified to review your account/records for compliance. You will be notified if any needs to be on your end. These emails will go to your university email address or the email on file with your university.
Your medical exemption has been received and your school has been made aware of its submission. Nothing is needed from you regarding your medical exemption at this moment, but you will be notified if any action needs to be taken on your end.
If your account is tagged with this, you will need to upload an updated dose of Meningococcal/MCV4/Meningitis. Please note the difference between Men A and Men B. Your updated dose must be from within the last 5 years.
Students and Employees should upload documents to medproctor.com for your school or workplace vaccine/immunization requirements.
Your MMR medical exemption request has been sent to your institution so they are now aware of your exemption. You will receive an email shortly regarding its approval.
Your religious exemption has been sent to your institution so they are now aware of your exemption. You will receive an email shortly regarding its approval.
Most state and school requirements for Tetanus mandate that one dose of Tetanus must not be older than 10 years. If you have this tag on your account, your Tetanus shot is expired and you are required to upload an updated TDAP vaccine from within the last 10 years in order to become medically compliant. You can speak with your provider, a clinic (like CVS or Walgreens) or any practice that administers vaccines to receive a TDAP booster shot.
If your account was flagged with this tag, your school is requiring you to upload two more doses of Tetanus. The state requires proof of 2 prior Tetanus shot dates in your past medical history.
Once you have proof of these vaccines, please upload it to your Med+Proctor account so that our team can process and review your account.
If you have any questions, feel free to email help@medproctor.com or live chat with us straight from your account!
If your account has been flagged for a “Missing Physical Exam Form,” it’s essential to promptly submit the required physical exam form to meet your school’s medical standards. Once you have the form, you can conveniently upload it by scanning it, taking a photo with your phone, or emailing it to yourself for upload from a computer.
If your account was flagged with this tag, one of your uploaded vaccine dates is a future date, which we cannot accept. Please upload an updated vaccine date so our staff can review and process your account appropriately.
he tag “Temporary Waiver Request” means your waiver request has been sent to your school to review and process. Please keep an eye out for an email with further instructions.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
Terms & Conditions
The varicella vaccine protects against chickenpox (varicella), a common and very contagious childhood viral illness. It also protects against shingles. A complete Varicella vaccination series consists of two vaccinations.
Varicella vaccinations are most commonly listed on your immunization records as: Varicella Zoster, VZV, Varivax, Chicken Pox, MMRV, Proquad, Varilrix
Terms & Conditions
A document you submitted is missing a healthcare provider’s signature and/or other information (address, license number, or phone number), which is needed to verify your immunizations.
Official immunization records such as PDFs from MyChart, MyIR documents, or pharmacy immunization receipts are acceptable without a signature.
Please resubmit with a healthcare provider’s signature or submit other acceptable records.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The form you submitted is incomplete. Please make sure all required information is included when you resubmit your form.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The records you submitted do not include dates for your required vaccinations. Please submit documents that show the exact dates you received your vaccinations.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
A document you submitted shows no name, or a different name is listed on the document than is in your UW records. Please make sure that each document shows your name and date of birth.
If your preferred name is different from your registered name, please contact the UW Immunity Verification Program at immunity@uw.edu.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
A document you submitted is password protected. Please resubmit a document that does not require a password.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The image or handwriting is hard to read on a document you submitted.
Please resubmit with a clearer image. Please make sure that the document is easy to view on a screen.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
Your full name is not on the screenshot you submitted.
To obtain official immunization documentation, please return to your MyChart account and find your immunizations. At the top of the page with your immunizations, click on the printer icon. It will generate a PDF document that will show your name, date of birth, and immunizations.
If you prefer to send only the immunizations requested, you can click ‘View Details’ on the required vaccinations and click on the printer icon there. Please save those documents and resubmit them to your account.
If you submitted a screenshot of your titer results, please find your titers on your MyChart account again. On your lab test, click on the printer icon, and it will generate a PDF document that will show your name, date of birth, and titer test results. Please save those documents and resubmit them to your account.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The documents you submitted do not include proof of Meningitis ACWY vaccination. The University of Washington requires that students receive a Meningitis ACWY vaccine at age 16 or older.
You can find more information, including accepted brands and locations to receive the vaccines, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The documents you submitted show that you received the Meningitis ACWY vaccine before your 16th birthday but have not received a Meningitis ACWY booster since then. The University of Washington requires that students receive a Meningitis ACWY vaccine at age 16 or older.
You can find more information, including accepted brands and locations to receive the vaccines, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The documents you submitted show that you received a Meningitis B vaccine but have not received a Meningitis ACWY vaccine. Although the Meningitis B vaccine is recommended for students, it does not fulfill your Meningitis ACWY immunity requirement. The University of Washington requires that students receive a Meningitis ACWY vaccine at age 16 or older.
You can find more information, including accepted brands and locations to receive the vaccines, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You have submitted proof of only one valid MMR (Measles, Mumps, Rubella) vaccine, or one Measles and one Mumps vaccine.
The University of Washington requires proof of two valid MMR vaccines, two Measles and Mumps vaccines, or positive results of both Measles and Mumps titer tests. You must receive a second vaccine or titer test 28 days or more after your most recent vaccine. If your titer test is equivocal or negative, you will need to receive a second MMR vaccine.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You received a Measles and/or Mumps vaccine, or MMR (Measles, Mumps, Rubella) vaccine, before you were 1 year old, which will not fulfill your requirement. You are required to show proof of two valid Measles and Mumps vaccines, or positive results of both Measles and Mumps titer tests.
Please submit proof of another valid MMR vaccine, or positive Measles and Mumps titer test results.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The documents you submitted do not have proof of Measles and Mumps, or MMR (Measles, Mumps, Rubella), vaccinations.
The University of Washington requires proof of two MMR vaccines, two Measles and two Mumps vaccines, or positive results of both Measles and Mumps titers. These vaccines must be taken on or after your 1st birthday, and at least 28 days apart.
You can find more information, including locations to receive the vaccines or titers, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You have submitted proof of two valid Mumps vaccines or titers, and only one valid Measles vaccine. You are required to show proof of two valid Measles and Mumps vaccines, or positive results of both Measles and Mumps titer tests.
Please resubmit with documentation of one additional Measles or MMR (Measles, Mumps, Rubella) vaccine, or a positive Measles titer test, taken at least 28 days after your most recent vaccine.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You have submitted proof of only two valid Mumps vaccines or positive Mumps titer test results. You are also required to show proof of two valid Measles vaccines, or positive results of Measles titer tests.
Please resubmit with documentation of two Measles or MMR (Measles, Mumps, Rubella) vaccines taken at least 28 days apart, or a positive Measles titer test taken at least 28 days after your most recent vaccine.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You have submitted proof of two valid Measles vaccines or titers, and only one valid Mumps vaccine. You are required to show proof of two valid Measles and Mumps vaccines, or positive results of both Measles and Mumps titer tests.
Please resubmit with one additional Mumps or MMR (Measles, Mumps, Rubella) vaccine, or a positive Mumps titer test, taken at least 28 days after your most recent vaccine.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You have submitted proof of only two valid Measles or positive Measles titer test results. You are also required to show proof of two valid Mumps vaccines, or positive results of Mumps titer tests.
Please resubmit with documentation of two Mumps or MMR (Measles, Mumps, Rubella) vaccines taken at least 28 days apart, or a positive Mumps titer test taken at least 28 days after your most recent vaccine.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You provided a DD214 or DD2766 to verify your immunity status. These documents are accepted by UW in lieu of immunization records. You have fulfilled your requirements. No further action is necessary.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
Your account has been verified in Med+Proctor because you currently do not have any outstanding immunization requirements to fulfill.
This could be because you are a non-matriculated student, fully online student, have already satisfied the requirements, or you are going into a Health Sciences program that requires other immunizations. For more information, please review the University of Washington’s immunization requirements website.
This also might have happened because you are early to turn in records before your first quarter at the UW. If requirements are added to your account later, any submitted records will be reviewed at that time.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
Your Measles requirement has been waived. No further action is needed regarding the Measles requirement.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
Your Mumps requirement has been waived. No further action is needed regarding the Mumps requirement.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
Your Meningitis ACWY requirement has been waived. No further action is needed regarding the Meningitis ACWY requirement.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The records you submitted have been referred to the University of Washington’s Immunity Verification Program. They can be reached at immunity@uw.edu. No action is currently required on your part. If the program requires more information, they will reach out to you.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You received an unaccepted Meningitis vaccine, which will not satisfy your requirement. If you are unable to receive an accepted vaccine in your current country, you are welcome to wait until you arrive on campus to receive a vaccine.
You can find more information, including accepted brands and locations to receive the vaccines, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You submitted proof of negative or equivocal Measles (Rubeola) and/or Mumps titers. Please receive one MMR (Measles, Mumps, Rubella) vaccine, and 28 days later either receive a second titer test or a second MMR vaccine. If your second titer test is equivocal or negative, you will need to receive a second MMR vaccine. Note: Rubella is not required.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
You received an MMR (Measles, Mumps, Rubella) vaccine less than 28 days after another MMR vaccine. Please receive an additional MMR, or Measles and Mumps titer tests, at least 28 days after your most recent MMR vaccine. If your titer test is equivocal or negative, you will need to receive a second MMR vaccine.
You can find more information, including locations to receive vaccines or titers, on the University of Washington website immunity.washington.edu. Please resubmit with proof of your required immunizations.
If you have any questions please contact our support team via Chat or email: help@medproctor.com
The document you submitted is not readable due to a technical error. Please resubmit the document, or submit the document in another file type.
You have submitted a document that does include your full name. Please make sure that each document shows your name and date of birth.
If you have questions, please contact HSIP at myshots@uw.edu.
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